Frequently Asked Questions

Is there a contract?

No. Every plan has an open, no-contract option. 12 and 24 month terms include a free mesh router (one or two).

 

What if I cancel early?

On open term there’s a $50 fee only if you cancel in your first month. Fixed terms may have an early exit fee, shown before you sign up.

 

Is data unlimited?

Yes, on every plan, subject to fair use.

 

Do prices include GST?

Yes, all prices include GST.

 

How long does it take to connect?

If fibre’s already installed at your address, you can often be up and running the same day. If a technician visit or a new fibre install is needed, the local fibre company usually takes 2 to 6 weeks.

 

Can I use my own router?

Yes. You can also rent one for $15 a month, or buy one for $199.

 

Can I keep my landline number?

Yes. Add a phone line for $10 a month and we’ll port your number across.

 

Do you offer a static IP?

Yes, for $5 a month.

 

How do I pay?

By direct debit through GoCardless, set up securely during signup, or by card.

 

What if something goes wrong?

Call or email us first. If we can’t sort it, you can take it to Telecommunications Dispute Resolution, a free and independent service.