Support

Most connection problems are fixed in a couple of minutes:

 

1. Restart your router. Turn it off at the wall, wait 30 seconds, turn it back on, and give it 3 minutes.

2. Check the fibre box (ONT) on the wall. The PON or Optical light should be solid green. A red or flashing light means a fibre fault, so call us.

3. Try a cable. If a device plugged into the router works but Wi-Fi doesn’t, it’s a Wi-Fi issue, not your connection.

 

Still not working? Call us free on 0508 497 377, use the chat button, or email admin@hyperspeed.net.nz with your name, address and what the lights are doing.

 

Using your own router? Set it to IPoE / DHCP with VLAN 10.